At Versatile Goods BD, customer satisfaction is our top priority. If you face any issue with your product, we are here to help.

You may request a return or replacement if:

• You received a damaged product
• You received the wrong product
• The product has a manufacturing defect
• The product is missing any parts or accessories

To be eligible for a return:

• The product must be unused and in original condition
• Product packaging, accessories, and invoice must be kept intact
• Clear photos/videos of the issue may be required for verification

After approval, our support team will guide you through the return process. Depending on the situation:

• We may provide a replacement product
• Or offer a refund if replacement is unavailable

Refunds are processed only after the returned product is received and inspected. Refund processing time may take 3–7 working days depending on the payment method or courier process.

Returns or refunds will not be accepted if:

• The product has been used or damaged by the customer
• The issue is reported after the allowed timeframe
• The customer changes their mind after receiving the correct product

For any return or refund related support, please contact our customer service team.